Fuel Card Services Ltd (FCS) is one of the UK’s largest independent fuel card agents, with over 250 staff across four locations. Owned by DCC, an international sales, marketing and support services group, the company partners with all the major fuel brands to offer fuel cards at competitive rates and currently serves around 50,000 customer accounts, selling as much as 800 million litres of fuel each year. In 2018 the company expanded its operations, launching a successful fleet management service business. Looking to the future, the company has a vision to be the leading provider of energy and mobility services to UK businesses – from launching new products and digital innovation to supporting the transition to electric vehicles.
The team at FCS is dedicated to helping businesses, whether they have just one car or a fleet of HGVs. From its sales operations conveniently located in the centre of Burnley, Leeds, Halifax and Bellshill in Lanarkshire, they follow-up leads, respond to enquiries and provide support to customers, helping them maximise the uses of their fuel cards.
To improve the efficiency of its inbound and outbound contact centre operations, FCS turned to OneCom, which recommended MiContact Center Outbound from Mitel – a comprehensive cloud-based solution that takes advantage of technology from Noetica, a branded Mitel OEM solution provider and a Platinum Preferred MSA Partner. An integral part of the solution is Noetica’s patented dialler, which optimises productive call time by eliminating the need to manually dial every telephone number, and ensuring every call is connected at the right time. Key to the success of this project was the ability to integrate with FCS’s Gold-Vision CRM system.
For more information on Noetica’s work with Fuel Card Services read the full case study.
Editorial contact
Graham Thatcher
Chief PR Ltd
Tel: +44 (0) 7933 673 240
Email: graham.thatcher@prbychief.com
