now provides the ability to allow agents to choose when they
schedule a call back whether they would prefer to reserve the
callback for themselves or open it up to their entire team.
Previously this choice was only possible globally across a list.
This is still available but now two more reschedule reasons are
available: personal reschedule and group
scripts can now run in an iFrame and are the
perfect solution for complex web self-service. The
same logic which guides your agents in the contact centre can be
deployed on your website for your clients to use, reducing your
call centre traffic.
scripts can now be individually branded using customized
Cascading Style Sheets (CSS). This allows each
script to match a separate corporate style. Alternatively, several
scripts can share the same CSS file.
integrates with the VoltDelta telephony platform
providing screen pops as well as click-to-dial and call transfer
Noetica has signed a new agreement to provide
the Synthesys™ solution to
Lifetime Legal, a firm specializing in legal services
mainly related to real estate and conveyancing. Lifetime Legal will
be using the Synthesys™ platform for
both outbound and inbound telephony as well as call scripting, CRM
fully integrated to their other back office systems.