Who's using it

Outsourcers

"Technology is nothing. What's important is that you have a  faith in people, that they're basically good and smart, and if you give them  tools, they'll do wonderful things with them."

Steve Jobs

Synthesys™ is the ideal platform for contact centre Outsourcing & BPO organisations. Whether providing inbound customer service or outbound sales, users of Synthesys™ will have an unfair advantage against their competitors as they will be able to deploy new clients' campaigns better, quicker and cheaper than anyone else.

 

 

 

 

 

 

One interesting aspect of the outsourcing marketplace is the need to implement pilot projects when competing for new business. The price of such pilots is usually a cost of sale and budgets can often dictate the number and extent of such projects that an outsourcer can afford each year. Using Synthesys™ allows outsourcers to deploy an almost unlimited number of pilot projects as the effort and cost of these deployments is minimal.

Therefore, outsourcers who use Synthesys™ grow faster.

Not only can new campaigns be created and deployed in hours but also the extraordinary range of fully integrated functionality provided by Synthesys™ "out of the box" will ensure that all channels of communications are catered for from the start and detailed, meaningful MI is provided to the customer from the very beginning across all channels.

Finally, Noetica acts as a technical consultant to our outsourcing customers, helping them win business by providing free help with tenders and proposals as well as presentations to potential new clients. We are always happy to help them win new business as their success will also guarantee ours.