Synthesys - Delivering agility and consistency to customer contact
A strategic positioning document from Noetica
Version: Classic V4.3 and above
Module: Callflow Editor & Take Calls
The Synthesys™ Memo control, which is a standard component of Synthesys™ Scripting and is used mainly as a "large text box" within scripts has an additional feature that allows any URL to be passed to it through a property.
The Memo control would then turn into a browser (IE) frame inside the script and will host the page pointed to by the URL. Furthermore, URLs can contain parameters which will pre-populate data capture fields on the initial page.
Finally, in order to retrieve data from the browser based system back in the script following the transaction, our client used the Web Service control which can invoke any external web service and present the return values as user friendly properties which can subsequently be used or displayed anywhere in the script.