We help organisations to drive far better return from their outbound activity
We achieve this through data-enabled precision targeting, highly efficient and effective predictive dialling and empowering agents to make every interaction count.
Solutions built for your needs
Proactive Customer Service
Redefining the customer experience with proactive service delivered via intelligent outbound engagement.
Proactive Selling
By segmenting your ideal customer profiles, highly targeting your outbound activity, and ensuring timely engagement.
Proactive Customer Retention
Identifying customers approaching renewals or with indicators of potential churn to proactively contact and retain.
Logistics Management
Redefining the customer experience with proactive service delivered via intelligent outbound engagement.
Debt Management
Proactively calling customers to discuss outstanding balances and assist them in meeting payments.
Blended Inbound & Outbound
Efficiently handling both reactive inbound and proactive outbound customer engagement.
What our customers say
“We are able to seamlessly blend our inbound and outbound calling which fully maximises the productivity of the entire team. When a member of the team becomes available and no inbound calls require attention, they are automatically presented with an outbound call. The system is running very smoothly across inbound and outbound activity and the process we now have in place is much more streamlined.” Jake Plumb, Call Flow Manager
“I have been impressed by the impact that our contact centre solution has had, especially the ease-of-use, ability to set up new campaigns, and levels of automation Noetica's dialling technology has introduced. It is one of the best outbound technologies I have experienced in my 30 years working in the industry." Tom Murphy, Performance Optimisation Manager
“At a time of growth for OneFamily, it has been essential for us to have a reliable platform in place that allows us to deliver excellence to our customers and prospective customers through servicing and sales. The Noetica platform enables us to do this.” Jim Moughton, Sales Standards Manager
“The ResQ homeworking solution makes use of our existing Azure infrastructure which hosts our world-class telephony systems supplied by Noetica and its supporting services. As ResQ was an early adopter of the Cloud, our experience has enabled us to build a secure homeworking solution in record time – faster than our competitors and we have now rolled this out live for all of our staff including agents, support and managers. Working in partnership with Noetica we have always led from the front, championing new technological innovations and ways of working, that deliver real benefits the company, our clients and their customers.” Giles Cook, Chief Technical Officer at ResQ
“We are now able to identify and prioritise calls based on their urgency and aim to respond to the hot leads we receive from aggregators very quickly, sometimes with-in minutes” “The difference between how we operate today, compared to before is truly night and day. It really is a fantastic system.” Peter Cook, Floor Manager
Our Solutions
Our application suite is modular in design. This enables us to fully meet every nuance of your requirements while seamlessly integrating into your contact centre environment.
You will find our solutions highly configurable while at the same time intuitive to use. This means you can fully align your campaigns to the specific needs of your business and by doing this achieve far better outcomes.
Why Noetica
We are experts and market leaders in outbound customer engagement.
Our innovative technology and applications are founded on over 20 years of experience and hundreds of client deployments.
It is what our clients want to achieve that drives our product development and our team of contact centre practitioners help them drive efficient, effective, and responsible engagement with their customers.
Better Targeting Greater Control
With data-driven, precision targeting and comprehensive campaign set-up and management.
Maximum
Productivity
With zero annoyance to customers through advanced technology and sophisticated predictive dialling.
More Successful Outcomes
By ensuring that the best agent is always connected to the customer with the tools to generate faster successful outcomes.
Greater Visibility & Actionable Insights
By providing comprehensive insights into your outbound activity and ensuring you continually drive better performance.
Recent News
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Airmeez Partners with Noetica to Add Intelligent Dialling to its AI-Powered Customer Engagement Platform
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Noetica Shortlisted for its eLearning Programme at Nimble Awards 2024
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Noetica Integrated with Xdroid Artificial Intelligence
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Noetica Platform Prerequisites
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Common Challenges with Predictive Diallers and How to Overcome Them
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Let’s Talk
Whether you are looking for a specific solution or just want to learn what is possible, we would love to explore your needs; simply reach out to the Noetica team.
