Experts in proactive customer engagement
We are experts in proactive customer engagement, whether that be outbound, inbound, or blended contact centres.
Our team are real practitioners having worked in the contact centre world for many years and now helping our customers to plan, deploy and adopt technology to transform how they engage with their customers.
You will find us refreshing in our approach, taking the time to understand you, sharing our extensive experience, and applying our flair for problem solving.
Our services
Advisory
Services
Understanding your needs, exploring what's possible & providing a clear roadmap for proactive customer engagement to deliver on your required outcomes.
Professional Services & Integration
Helping you plan, deploy and adopt a proactive customer engagement solution optimised for success and fully integrated into your existing contact centre environment.
Support & Customer Success
Supporting you and your proactive customer engagement solution, continually aligning this to your changing business needs and optimising for performance.
Services focused on outcomes
For us success is not what we do, but what we achieve. Our focus is in delivering you the best possible outcomes, so every project we undertake is defined by its objectives and we relentlessly drive to achieve these.
We do this by injecting both expertise and experience. We understand our technology, you understand your business and we are both experienced in contact centre opertions. Working in partnership we leverage our track record of delivering successful deployments.
What our customers say
“We are able to seamlessly blend our inbound and outbound calling which fully maximises the productivity of the entire team. When a member of the team becomes available and no inbound calls require attention, they are automatically presented with an outbound call. The system is running very smoothly across inbound and outbound activity and the process we now have in place is much more streamlined.” Jake Plumb, Call Flow Manager
“I have been impressed by the impact that our contact centre solution has had, especially the ease-of-use, ability to set up new campaigns, and levels of automation Noetica's dialling technology has introduced. It is one of the best outbound technologies I have experienced in my 30 years working in the industry." Tom Murphy, Performance Optimisation Manager
“At a time of growth for OneFamily, it has been essential for us to have a reliable platform in place that allows us to deliver excellence to our customers and prospective customers through servicing and sales. The Noetica platform enables us to do this.” Jim Moughton, Sales Standards Manager
“The ResQ homeworking solution makes use of our existing Azure infrastructure which hosts our world-class telephony systems supplied by Noetica and its supporting services. As ResQ was an early adopter of the Cloud, our experience has enabled us to build a secure homeworking solution in record time – faster than our competitors and we have now rolled this out live for all of our staff including agents, support and managers. Working in partnership with Noetica we have always led from the front, championing new technological innovations and ways of working, that deliver real benefits the company, our clients and their customers.” Giles Cook, Chief Technical Officer at ResQ
“We are now able to identify and prioritise calls based on their urgency and aim to respond to the hot leads we receive from aggregators very quickly, sometimes with-in minutes” “The difference between how we operate today, compared to before is truly night and day. It really is a fantastic system.” Peter Cook, Floor Manager
Got a challenge,
we are up for it
We love a challenge and we get excited about solving problems. If you are looking to do something different then let’s chat by simply reach out to our team.
