Technology designed for today’s contact centres
We are experts in proactive customer engagement, helping contact centres deliver the best possible experience to their customers whether that be an inbound or outbound call, or across omni-channels such as email or SMS.
Our innovative technology and applications are founded on over 20 years of experience, and enables organisations to engage with their customers in an efficient, effective and responsible manner.
Our extensive range of technology expertise
ACD
Ensuring that every customer call is answered quickly by the best possible agent to deal with that enquiry.
Advanced Call Recycling
Ensuring you maximise the number of connected calls while making certain you never become annoying.
Campaign Management
Ingesting data, segmenting call lists and aligning them to your agents to maximise success.
Call Blending
Seamlessly blending agents across inbound and outbound activity and across different interaction channels.
Call Monitoring
Provide supervisors the ability to monitor live calls by listening in, assisting agents in real time or joining the calls.
Email & SMS
Leverage email and SMS as interaction channels supporting both your inbound and outbound activities.
IVR
Leveraging voice response to either pre-filter calls, or to offer your customers a fully self-service option.
Live Person Detection
Leading patented technology to detect a live person has answered a call and guaranteeing zero silent calls.
PCI DSS Compliance
Ensuring that no customer payment details are recorded during the progression of a call.
SDK & API Integration
Providing intuitive toolkits to simplify the ingestion of data and integration to your existing applications.
Skills & Ability Routing
Ensuring that the best possible agent, in terms of their skills and ability, is connected to every inbound and outbound call.
SNoDrop Predictive Dialling
Comprehensive predictive dialling solution with leading technology to ensure 0% dropped calls.
Visual Call Scripting
A visual studio to enable you to create scripted apps to guide each interaction through the most optimal path.
Visual Data Segmentation
A powerful tool to enable you to select customer and campaign information for highly effective targeting.
Voice Recording
The ability to capture and record every interaction for either compliance or quality management purposes.
Technology designed by us inspired by our customers
We are both problem solvers and innovators and are always looking for new ways to expand and improve our solutions to deliver greater value and opportunites for our customers.
We are also inquisitive and listen. By understanding the challenges and aspirations of our customers we are driven to find solutions and new ways of doing things. It is this ethos of being customer-led that keeps our technology at the forefront of the market.
What our customers say
“We are able to seamlessly blend our inbound and outbound calling which fully maximises the productivity of the entire team. When a member of the team becomes available and no inbound calls require attention, they are automatically presented with an outbound call. The system is running very smoothly across inbound and outbound activity and the process we now have in place is much more streamlined.” Jake Plumb, Call Flow Manager
“I have been impressed by the impact that our contact centre solution has had, especially the ease-of-use, ability to set up new campaigns, and levels of automation Noetica's dialling technology has introduced. It is one of the best outbound technologies I have experienced in my 30 years working in the industry." Tom Murphy, Performance Optimisation Manager
“At a time of growth for OneFamily, it has been essential for us to have a reliable platform in place that allows us to deliver excellence to our customers and prospective customers through servicing and sales. The Noetica platform enables us to do this.” Jim Moughton, Sales Standards Manager
“The ResQ homeworking solution makes use of our existing Azure infrastructure which hosts our world-class telephony systems supplied by Noetica and its supporting services. As ResQ was an early adopter of the Cloud, our experience has enabled us to build a secure homeworking solution in record time – faster than our competitors and we have now rolled this out live for all of our staff including agents, support and managers. Working in partnership with Noetica we have always led from the front, championing new technological innovations and ways of working, that deliver real benefits the company, our clients and their customers.” Giles Cook, Chief Technical Officer at ResQ
“We are now able to identify and prioritise calls based on their urgency and aim to respond to the hot leads we receive from aggregators very quickly, sometimes with-in minutes” “The difference between how we operate today, compared to before is truly night and day. It really is a fantastic system.” Peter Cook, Floor Manager
Want to learn more about our technology
We love to talk about our technology and provide demonstrations; simply reach out to the Noetica team and we will connect you to the relevant specialist.
