A British company, developing software products for the global contact centre market is proud to announce that its Founder and Chief Product Officer, Danny Singer, is the recipient of the ContactCenterWorld Industry Champion Award. Independently voted for by members of the contact centre industry across EMEA, the award recognises a 36-year career during which time he has pioneered several globally patented technologies that continue to transform how contact centres operate and engage with customers.
Danny founded Noetica in 1997, breaking new ground by enabling contact centres to replace rigid paper-based call scripts with intelligent Syntheys™ apps that guide and prompt agents through every stage of every call. He then led the company’s research and development in championing responsible outbound calling with SmartBound™ which includes an internationally patented predictive dialler, as well as SNoDrop™ and Live Person Detection (LPD™) technologies, guaranteeing zero abandoned and silent calls whilst maintaining the highest levels of performance.
Today, the multi-award-winning technologies developed by Danny and his team are mission-critical to contact centres around the world, whether managing just 10 seats or over one thousand. The company works across the public and private sectors, including housing, insurance, financial services, debt collection, food distribution and healthcare, as well as many leading outsourced contact centre service companies. Noetica has also forged strong partnerships and technology integrations with industry leaders including Mitel, Talkdesk, Odigo and Xdroid.
The Individual Industry Champion Award was presented by the President of ContactCenterWorld.com – the Global Association for Contact Centre and Customer Engagement Best Practices – Raj Wadhwani, at its Next Generation Best Practice Conference & Expo in Amsterdam. The annual award recognises the contribution of highly respected individuals who positively influence the growth and development of the contact centre industry in their country.
Wadhwani stated: “Congratulations on being named an Industry Champion by members of our global association ContactCenterWorld.com. Our members (over 230,000 now in 200 countries) vote based on their experience with professionals such as yourself and we are proud to host these awards to recognise you and your success in our fantastic industry.”
Danny Singer commented on receiving the award: “I am immensely proud of the contribution Noetica has made and continues to make to the global contact centre industry. When we started 27 years ago the landscape looked very different. Telephony was the only direct channel of communication for many organisations, and contact centres were perceived as the ‘satanic mills’ of the information age.”
Singer concluded: “Noetica solutions have helped these contact centres to transform, enabling them to streamline their telephony infrastructure, embrace new ways of working and customer communication channels, comply with new regulation, and ultimately facilitate more efficient and effective operations, and deliver more productive customer experiences.”
About Noetica
Noetica provides cost-effective, high-end contact centre productivity software. Its product range has been refined over its 27-year history, consistently remaining at the forefront of innovation in the contact centre technology space. By combining the rich functionality of its comprehensive agent productivity tools (Synthesys™), advanced outbound technology (SmartBound™) and comprehensive voice platform (NVP™), Noetica provides tailored solutions to suit any contact centre across industries.
Noetica has been challenging the traditional telephony model and is demonstrably able to provide PBX-free fully featured call centre telephony. The Noetica Voice Platform (NVP™) delivers the expected functionality – ACD, IVR, voice recording, quality management and billing – without the need for an enterprise PBX. Whether in a private cloud or on-premise, this call centre pure play integrates seamlessly with Noetica`s Synthesys™ to radically cut the cost of delivering inbound, outbound, and blended telephony.
The company has recently launched a Skills & Ability Based Routing Engine (SABRE™) along two major new ground-breaking technologies for outbound calling: – LPD™: AI-oriented detection of all forms of answering machines or voicemail with high accuracy, no initial pause and 0% ‘false positives’, meaning 0% silent calls. – SNoDrop™: High performance predictive dialler with 0% dropped (abandoned) calls. For more information visit: www.noetica.com
Editorial contact
Graham Thatcher
Chief PR Ltd
Tel: +44 (0) 7933 673 240
Email: graham.thatcher@prbychief.co
