GATWICK, UK, **SEPTEMBER 2024 – Noetica – A British company that develops software products for the global contact centre market, today announced that its elearning programme is a finalist in the Positive Business Impact category of the upcoming 2024 Nimble Awards.
The Positive Impact award will be presented to the organisation or individual that has demonstrated making a significant business impact through elearning. In shortlisting Noetica as a finalist Nimble commented: “This is the first course we’ve seen that benefits both company staff and customers alike! As such, it’s an excellent example of having a successful dual benefit to the company. With customers happy to engage with the training courses, they have learned more about Noetica’s products and found functionality they were not using before.”
Noetica uses Nimble’s online tools to create elearning modules that supplement the tutor-led training offered to every customer, to help them maximise their use of its solutions throughout the contact centre. Steven Brooks, Chief Commercial Officer at Noetica, stated: “We tailor our training to meet the needs of our global customer base. Many of our customers value our elearning programmes as it not only affords them the flexibility to train when and where they choose, but it also supports the in-person training we provide, as a valuable reference source.”
The winners of the 2024 Nimble Awards will be announced on Wednesday 18th September at Stonehouse Court Hotel in Gloucestershire. For more information visit: https://nimble-elearning.com/resources/unveiling-the-2024-nimble-awards-finalists
About Noetica
Noetica provides cost-effective, high-end contact centre productivity software. Its product range has been refined over its 27-year history, consistently remaining at the forefront of innovation in the contact centre technology space. By combining the rich functionality of its comprehensive agent productivity tools (Synthesys™), advanced outbound technology (SmartBound™) and comprehensive voice platform (NVP™), Noetica provides tailored solutions to suit any contact centre across industries.
Noetica has been challenging the traditional telephony model and is demonstrably able to provide PBX-free fully featured call centre telephony. The Noetica Voice Platform (NVP™) delivers the expected functionality – ACD, IVR, voice recording, quality management and billing – without the need for an enterprise PBX. Whether in a private cloud or on-premise, this call centre pure play integrates seamlessly with Noetica`s Synthesys™ to radically cut the cost of delivering inbound, outbound, and blended telephony.
The company has recently launched a Skills & Ability Based Routing Engine (SABRE™) along with two major new ground-breaking technologies for outbound calling: – LPD™: AI-oriented detection of all forms of answering machines or voicemail with high accuracy, no initial pause and 0% ‘false positives’, meaning 0% silent calls. – SNoDrop™: High performance predictive dialler with 0% dropped (abandoned) calls.
For more information visit: www.noetica.com
Editorial contact
Graham Thatcher
Chief PR Ltd
Tel: +44 (0) 7933 673 240
Email: graham.thatcher@prbychief.com
