GATWICK, UK, 27th MARCH 2025 – Noetica, a British company, developing software products for the global contact centre market, has been granted a patent for its technology which enables Campaign Managers to quickly and easily create data segments for better-targeted and more successful outbound outreach.
Using Noetica’s Visual Data Segmentation tool (currently available within Noetica’s outbound contact centre solution), a Campaign Manager selects the required customer attributes for the outbound campaign, from ingested data such as location, age and customer type. These categories will appear on screen in three shapes that can be moved and overlapped to create a Venn / Euler diagram, that automatically builds the ideal target segment for the optimum call list.
The patent ‘Methods and Systems for Generating Logical Queries’ is registered with the United States Patent & Trademark Office.
Danny Singer, Founder and Chief Product Officer at Noetica comments: “No one should expect the contact centre team to be experts in SQL, nor should we expect them to be data scientists. Over the last three decades, we have remained devoted to our noetic mission of delivering technology that allows users to express their ideas without needing deep technical skills.”
Singer adds: “This new US patent is a resounding recognition of Noetica’s commitment to retaining its leading position at the forefront of innovation in the contact centre space.”
The new patent is the latest addition to Noetica’s portfolio of internationally protected technology inventions including the Live Person Detection (LPD™) technology which uses an element of AI to deliver highly accurate and safe detection of all forms of answering machines and voicemail thus dramatically increasing agent productivity whilst ensuring regulatory compliance.
Watch a demonstration of Noetica’s patented Visual Data Segmentation tool, presented by Danny Singer:
About Noetica
Noetica provides cost-effective, high-end contact centre productivity software. Its product range has been refined over its 28-year history, consistently remaining at the forefront of innovation in the contact centre technology space. By combining the rich functionality of its comprehensive agent productivity tools (Synthesys™), advanced outbound technology (SmartBound™) and comprehensive voice platform (NVP™), Noetica provides tailored solutions to suit any contact centre across industries.
Noetica has been challenging the traditional telephony model and is demonstrably able to provide PBX-free fully featured call centre telephony. The Noetica Voice Platform (NVP™) delivers the expected functionality – ACD, IVR, voice recording, quality management and billing – without the need for an enterprise PBX. Whether in a private cloud or on-premise, this call centre pure play integrates seamlessly with Noetica`s Synthesys™ to radically cut the cost of delivering inbound, outbound, and blended telephony.
The company boasts an outbound Skills & Ability Based Routing Engine (SABRE™) along with two major new ground-breaking technologies for outbound calling: – LPD™: AI-oriented detection of all forms of answering machines or voicemail with high accuracy, no initial pause and 0% ‘false positives’, meaning 0% silent calls. – SNoDrop™: High-performance predictive dialler with 0% dropped (abandoned) calls.
For more information visit: www.noetica.com
Editorial contact
Graham Thatcher
Chief PR Ltd
Tel: +44 (0) 7933 673 240
Email: graham.thatcher@prbychief.com
