Mitel Solutions Alliance Platinum Preferred Partner to also Provide Exclusive Preview of New SABRE™ Skills & Ability Base Routing Engine
LONDON & DURHAM, 4th FEBRUARY 2020 – Noetica – A British company, developing software products for the global contact centre market, today announced that it will be sponsoring Mitel Next 2020, which this year takes place on 12th and 13th February in Dallas, Texas. The Mitel Solutions Alliance Platinum Preferred Partner will showcase its patented inbound, outbound and telephony solutions, as well as give an exclusive preview of its new Skills & Ability Based Routing Engine – SABRE™.
The company has been working closely with Mitel for over six years, with an installed base of more than 40 contact centre installations through Mitel worldwide. In December 2019, Noetica announced that the company had grown by 25% in the last year. Founder and CEO, Danny Singer, states: “Noetica’s market expansion in the USA, UK and Europe, Canada and South Africa has been accelerated by our close partnership with Mitel”. Singer adds: “We look forward to introducing our latest innovations and U.S patented products at Mitel Next 2020 in Dallas.”
One such patent is for the Live Person Detection in an Automated Calling System (US 10,277,740 B2). Noetica’s Live Person Detection (LPD™) solution uses real-time artificial intelligence to guarantee a contact centre can accurately detect answering machines of all types whilst never making a single silent call. It is part of an award-winning portfolio of agent productivity software and advanced outbound voice platform technology, that the company will be sharing at Mitel Next 2020, which includes:
- Customer Interaction Management, Visual call scripting, unified agent desktop.
- Campaign management, omni-channel and tactical CRM.
- Predictive dialler, web services APIs,
- Advanced Dialer and Outbound Voice Platform technology – Live Person Detection ( LPD™), SNoDrop™and call blending
Noetica will also be exclusively previewing its latest innovation – SABRE™. The Skills & Ability Based Routing Engine enables agents to be ranked based on real-time performance metrics, to ensure calls (inbound or outbound) are routed to those most likely to deliver the best results on the day.
Mitel Next 2020 is an exclusive annual event for Mitel’s partners in the Americas. The conference’s presentations and activities focus on why Mitel’s strategy is leading the transformation of the business communications landscape, and how attendees can benefit from it.
For more information about Mitel Next 2020 click here
About Noetica
Established in February 1997, Noetica is a British, London based software company specialising in the development and delivery of customer contact systems. For over 22 years Noetica has perfected a highly original set of contact centre productivity tools (Synthesys™), advanced outbound technology (SmartBound™) and a comprehensive telephony platform (NVP™). Noetica provides cost effective, high end contact centre productivity software. The company’s product range, as refined over the many years of its history, has consistently remained at the forefront of innovation in the contact centre technology space. By combining the rich functionality of our comprehensive product offering Noetica is able to provide tailored solutions to suit any contact centre across industries.
Editorial contact
Graham Thatcher
Chief PR Ltd
Tel: +44 (0) 7933 673 240
Email: graham.thatcher@prbychief.com
