GATWICK, UK, 4th SEPTEMBER 2024
Noetica – A British company that develops software products for the global contact centre market, today announced the appointment of Cliff Metcalf as its new Technical Support Leader. Cliff brings more than 20 years of contact centre industry experience to the team, which includes using Noetica technology at the coalface, with organisations including 2Touch and Parseq.
Based at Noetica’s Durham office and working closely with the team in London, Cliff leads a highly experienced group of technical support specialists. Together they provide technical support for Noetica’s growing customer base around the world. He comments on his appointment: “I have experienced firsthand the positive impact Noetica has on contact centres, from the operational benefits, the agent performance improvements and the quality and consistency of customer engagement.” He adds: “Now as part of the team, it is my responsibility to deliver the service and support experience that I have expected and received from Noetica over many years.”
Steven Brooks, Chief Commercial Officer at Noetica, stated: “The Noetica team is a fusion of contact centre experience and technology expertise, and Cliff has both qualities in abundance. He appreciates the unique demands of contact centre operations and has vast experience being a Noetica customer. Not only does he know the technology inside out, but also what contact centres need, want and expect, when it comes to technical support.”
About Noetica
Noetica provides cost-effective, high-end contact centre productivity software. Its product range has been refined over its 27-year history, consistently remaining at the forefront of innovation in the contact centre technology space. By combining the rich functionality of its comprehensive agent productivity tools (Synthesys™), advanced outbound technology (SmartBound™) and comprehensive voice platform (NVP™), Noetica provides tailored solutions to suit any contact centre across industries.
Noetica has been challenging the traditional telephony model and is demonstrably able to provide PBX-free fully featured call centre telephony. The Noetica Voice Platform (NVP™) delivers the expected functionality – ACD, IVR, voice recording, quality management and billing – without the need for an enterprise PBX. Whether in a private cloud or on-premise, this call centre pure play integrates seamlessly with Noetica`s Synthesys™ to radically cut the cost of delivering inbound, outbound, and blended telephony.
The company has recently launched a Skills & Ability Based Routing Engine (SABRE™) along with two major new ground-breaking technologies for outbound calling: – LPD™: AI-oriented detection of all forms of answering machines or voicemail with high accuracy, no initial pause and 0% ‘false positives’, meaning 0% silent calls. – SNoDrop™: High performance predictive dialler with 0% dropped (abandoned) calls.
For more information visit: www.noetica.com
Editorial contact
Graham Thatcher
Chief PR Ltd
Tel: +44 (0) 7933 673 240
Email: graham.thatcher@prbychief.com
