Solutions for proactive and more effective customer engagement
Our solutions are all focused on helping you to have proactive and more positive engagements with your customers.
Whether these are outbound or inbound calls, we provide the capabilities and tools to make every interaction count and for your team to deliver a far better experience to your customers.
Our solutions
SmartBound Predictive Dialling
Drive the highest level of productivity within your outbound team while ensuring no silent or dropped calls.
Synthesys Agent Desktop & Scripting
Enabling you to visually design the flow of every call and provide the apps to your agents to deliver the best possible outcomes.
Noetica Inbound
Be highly responsive to your customers by ensuring that every call, email or SMS is delivered to the most appropriate agent.
Noetica Voice Platform
A highly resilient voice platform, designed specifically for contact centres, to support your inbound and outbound operation.
Noetica Intelligence
Real-time and historic actionable intelligence that your contact centre needs to continually drive performance and service delivery.
What our customers say
“We are able to seamlessly blend our inbound and outbound calling which fully maximises the productivity of the entire team. When a member of the team becomes available and no inbound calls require attention, they are automatically presented with an outbound call. The system is running very smoothly across inbound and outbound activity and the process we now have in place is much more streamlined.” Jake Plumb, Call Flow Manager
“I have been impressed by the impact that our contact centre solution has had, especially the ease-of-use, ability to set up new campaigns, and levels of automation Noetica's dialling technology has introduced. It is one of the best outbound technologies I have experienced in my 30 years working in the industry." Tom Murphy, Performance Optimisation Manager
“At a time of growth for OneFamily, it has been essential for us to have a reliable platform in place that allows us to deliver excellence to our customers and prospective customers through servicing and sales. The Noetica platform enables us to do this.” Jim Moughton, Sales Standards Manager
“The ResQ homeworking solution makes use of our existing Azure infrastructure which hosts our world-class telephony systems supplied by Noetica and its supporting services. As ResQ was an early adopter of the Cloud, our experience has enabled us to build a secure homeworking solution in record time – faster than our competitors and we have now rolled this out live for all of our staff including agents, support and managers. Working in partnership with Noetica we have always led from the front, championing new technological innovations and ways of working, that deliver real benefits the company, our clients and their customers.” Giles Cook, Chief Technical Officer at ResQ
“We are now able to identify and prioritise calls based on their urgency and aim to respond to the hot leads we receive from aggregators very quickly, sometimes with-in minutes” “The difference between how we operate today, compared to before is truly night and day. It really is a fantastic system.” Peter Cook, Floor Manager
Want to learn more?
If you are looking to learn more about any of our solutions or perhaps want to see a demonstration of how each solution works, then simply reach out to the Noetica team.
