Noetica, developing software products for the global contact centre market, today announced that a medical organisation in the U.S. has deployed its SmartBound™ solution. Taking advantage of its unattended dialling capabilities the organisation has improved the productivity of its contact centre agents, whilst delivering a better customer experience to its to patients, by automating the process of scheduling appointments with clinicians at its medical centres.
“The organisation provides care to a lot of patients across its multiple medical centres and an efficient appointment process is vital, as it helps to optimise the diaries of clinicians. As a result the impact of the new solution is being felt not only in the contact centre but the wider operation.”
Steven Brooks, Chief Commercial Officer, Noetica.
Noetica’s unattended dialling (otherwise known as voice broadcasting, or outbound IVR calling) is integrated with the organisations existing Mitel telephony system (Noetica is a branded Mitel OEM solution provider and a Platinum Preferred MSA Partner). It enables patients to be automatically dialled and played a pre-recorded message upon connection.
For more information on Noetica’s unattended dialling read our full case study.
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