Passion to innovate, experience to deliver
Our passion and purpose is founded on wanting to help our clients to generate highly productive interactions with their customers, every time.
What truly makes Noetica different is the team we have created. We have achieved the perfect blend of talented software developers with highly experienced practitioners from the contact centre world.
This means we not only continually innovate best in class solutions, but we are able to help and guide our clients on how to apply this technology to achieve the best possible outcomes.
We turn challenges into capabilities
We are problem solvers. We start by understanding what you want to achieve and not only work with you to achieve that, but to exceed that.
We appreciate that every business is different. You should not constrain how you work by the technology you deploy but use it to address challenges and level-up with game-changing capabilities you thought were not possible.
We appreciate that every business is different. You should not constrain how you work by the technology you deploy but use it to address challenges and level-up with game-changing capabilities you thought were not possible.
Turning technology into success
At the heart of Noetica is a focus on your success. This starts with advising you what is possible and sharing our extensive experience of best practice.
This enables us to guide you through deployment, go-live and adoption, and to be a true partner by your side for the future. We help you to review performance, continually optimise your solution and quickly adapt to changing business needs or customer behaviour and preferences.
This enables us to guide you through deployment, go-live and adoption, and to be a true partner by your side for the future. We help you to review performance, continually optimise your solution and quickly adapt to changing business needs or customer behaviour and preferences.
Leveraging the advantage of partnerships
The best technology solutions come through collaboration and partnership; this is why our innovation is centred around actively collaborating with our clients.
We also invest in forging and maintaining strong partnerships across our broad eco-system, ranging from contact centre technology vendors we integrate with through to industry bodies who shape best practice.
By working closely and collaborating with our partners we create a unique advantage for our clients.
We also invest in forging and maintaining strong partnerships across our broad eco-system, ranging from contact centre technology vendors we integrate with through to industry bodies who shape best practice.
By working closely and collaborating with our partners we create a unique advantage for our clients.
What our customers say
“We are able to seamlessly blend our inbound and outbound calling which fully maximises the productivity of the entire team. When a member of the team becomes available and no inbound calls require attention, they are automatically presented with an outbound call. The system is running very smoothly across inbound and outbound activity and the process we now have in place is much more streamlined.” Jake Plumb, Call Flow Manager
“I have been impressed by the impact that our contact centre solution has had, especially the ease-of-use, ability to set up new campaigns, and levels of automation Noetica's dialling technology has introduced. It is one of the best outbound technologies I have experienced in my 30 years working in the industry." Tom Murphy, Performance Optimisation Manager
“At a time of growth for OneFamily, it has been essential for us to have a reliable platform in place that allows us to deliver excellence to our customers and prospective customers through servicing and sales. The Noetica platform enables us to do this.” Jim Moughton, Sales Standards Manager
“The ResQ homeworking solution makes use of our existing Azure infrastructure which hosts our world-class telephony systems supplied by Noetica and its supporting services. As ResQ was an early adopter of the Cloud, our experience has enabled us to build a secure homeworking solution in record time – faster than our competitors and we have now rolled this out live for all of our staff including agents, support and managers. Working in partnership with Noetica we have always led from the front, championing new technological innovations and ways of working, that deliver real benefits the company, our clients and their customers.” Giles Cook, Chief Technical Officer at ResQ
“We are now able to identify and prioritise calls based on their urgency and aim to respond to the hot leads we receive from aggregators very quickly, sometimes with-in minutes” “The difference between how we operate today, compared to before is truly night and day. It really is a fantastic system.” Peter Cook, Floor Manager
Get to know us and
see how we can help
If you want to get to know us a little better and understand how we can help you to turn your challenges into game changing capabilities, simply reach out to us.
