Proactive customer engagement aligned to your needs
We help organisations proactively engage with their customers through advanced outbound and inbound contact centre solutions.
Whether you are looking to drive customer retention, deliver proactive customer service or generate sales, our solution can be applied to your specific needs.
Your needs
Proactive selling
By segmenting your ideal customer profiles, highly targeting your outbound activity, and ensuring timely engagement.
Proactive customer retention
Identifying customers approaching renewals or with indicators of potential churn to proactively contact and retain.
Logistics management
Enabling highly efficient proactive confirmation of delivery timeslots or service appointments.
Debt management
Proactively calling customers to discuss outstanding balances and assist them in meeting payments.
Blended inbound & outbound
Efficiently handling both reactive inbound and proactive outbound customer engagement.
What our customers say
“We are able to seamlessly blend our inbound and outbound calling which fully maximises the productivity of the entire team. When a member of the team becomes available and no inbound calls require attention, they are automatically presented with an outbound call. The system is running very smoothly across inbound and outbound activity and the process we now have in place is much more streamlined.” Jake Plumb, Call Flow Manager
“I have been impressed by the impact that our contact centre solution has had, especially the ease-of-use, ability to set up new campaigns, and levels of automation Noetica's dialling technology has introduced. It is one of the best outbound technologies I have experienced in my 30 years working in the industry." Tom Murphy, Performance Optimisation Manager
“At a time of growth for OneFamily, it has been essential for us to have a reliable platform in place that allows us to deliver excellence to our customers and prospective customers through servicing and sales. The Noetica platform enables us to do this.” Jim Moughton, Sales Standards Manager
“The ResQ homeworking solution makes use of our existing Azure infrastructure which hosts our world-class telephony systems supplied by Noetica and its supporting services. As ResQ was an early adopter of the Cloud, our experience has enabled us to build a secure homeworking solution in record time – faster than our competitors and we have now rolled this out live for all of our staff including agents, support and managers. Working in partnership with Noetica we have always led from the front, championing new technological innovations and ways of working, that deliver real benefits the company, our clients and their customers.” Giles Cook, Chief Technical Officer at ResQ
“We are now able to identify and prioritise calls based on their urgency and aim to respond to the hot leads we receive from aggregators very quickly, sometimes with-in minutes” “The difference between how we operate today, compared to before is truly night and day. It really is a fantastic system.” Peter Cook, Floor Manager
Let’s discuss your specific needs
Whatever your specific needs are, we are highly likely to have a customer who is using our technology in a similar way. Simply reach out to the team and we can share what we are achieving for others.
