Driving sales productivity & success
As a sales-focused contact centre, you are looking to create as many opportunities as possible to sell, whether that be to new prospects or existing customers. For your agents it can be tough, relentlessly dialling numbers in a hope that they will create opportunities to sell.
We help you remove chance and stack the odds in your favour. We do this not only by increasing the productivity of your outbound sales team, but by ensuring your campaigns are highly tuned and aligned to maximise your rate of success.
The right call, at the right time
Any salesperson will say it is about being in the right place at the right time, and this is what proactive selling is all about. Ensuring your team are targeting the right people, with the right proposition at the right time.
We enable you to highly segment precisely your target lists to ensure that each campaign and sales objective is directed at the audience with the highest propensity to buy. We then enable you to prioritise each cluster so for example, inbound follow-ups are addressed before less time-sensitive prospecting calls. We also enable you to refine the skills and capabilities of the agents you assign to each campaign to maximise positive outcomes.
Highly productive predictive dialling in a responsible way
In a sales environment you are always looking for the greatest levels of productivity; the higher the talk time for your agents, the more sales will be generated. However, if you fall into the trap of excessive overdialling you can start to drop calls and or deliver silent calls.
With Noetica Smartbound we enable you to drive the optimal rates of productivity in a highly responsible manner. Our technology allows you to leverage predictive dialling to maxise the time your agents are speaking to customers, while ensuring that no call is dropped and no customer is presented with silence.
Ensuring every agent is your best seller
When proactively selling, every connected call is an opportunity that you do not want to miss, that is why you need to ensure that every agent is your best seller.
We do this by enabling you to place structure and best practice around every call. With our Synthesys Agent Desktop & Scripting you are able to create quickly and effectively campaign-specific scripted applications. These help to navigate each interaction through the best possible route in order to understand the customer, align your proposition and generate positive outcomes.
The benefits of Noetica-powered proactive selling
More accurate
targeting
Through simplifying data segmentation, target each campaign to the most relevant audience that has a propensity to buy.
Increasing agent talk-time
By connecting agents to more prospects and reducing idle time, we increase selling opportunities and productivity.
Increase
sales
By empowering your agents with the tools and structured scripted applications to make every one of them your best seller.
You can also leverage Noetica for:
Proactive Customer Service
Redefining the customer experience with proactive service delivered via intelligent outbound engagement.
Proactive customer retention
Identifying customers approaching renewals or with indicators of potential churn to contact and retain proactively.
Logistics management
Enabling highly efficient confirmation of delivery timeslots or service appointments.
Debt Management
Contacting customers to discuss outstanding balances and assist them in meeting payments.
Blended Inbound & Outbound
Efficiently handling both reactive inbound and proactive outbound customer engagement.
Let’s Talk
If you are looking to introduce proactive selling or to transform your current operation, then let’s talk and we can share how we are helping other organisations to achieve just that.
